1. Shipping Methods

1.1. Standard Delivery

Hoa Sen Vet supports delivery nationwide through shipping providers suitable for each region and type of goods.

Estimated delivery time:

The above delivery times are calculated from the time the order is successfully confirmed and may vary depending on the delivery address, weather, traffic conditions, holidays, transportation status, or other objective factors.

1.2. Shipping Fees

Shipping fees are calculated based on:

• Delivery address.

• Product weight and quantity.

• Shipping method.

• Distance from the warehouse to the delivery address.

The specific shipping cost will be notified to the customer when the order is confirmed.

During certain promotions or periods, Hoa Sen Vet may apply shipping support or free shipping policies for individual orders.

1.3. Payment Methods

Depending on the order and delivery area, customers may choose one of the payment methods supported by Hoa Sen Vet:

• Cash on delivery (COD).

• Bank transfer.

• Online payment through the method provided by Hoa Sen Vet.

• Other payment methods as agreed between Hoa Sen Vet and the customer.

2. Express Delivery

For customers who need to receive their orders quickly, Hoa Sen Vet may support express delivery services in certain areas.

2.1. Delivery Coverage & Time

• Applicable depending on the area and the service capacity of the shipping provider.

• Orders confirmed during working hours will be prioritized for early processing by Hoa Sen Vet.

• The specific delivery time will be notified when the order is confirmed.

• For urgent orders intended for farms, dealers, or customers dealing with livestock farming situations that require immediate attention, Hoa Sen Vet will proactively support an appropriate shipping solution within its capacity.

2.2. Shipping Fees

Express delivery fees depend on the distance, weight of the goods, and shipping provider.

The specific cost will be notified to and agreed upon with the customer before the order is shipped.

3. Packaging and Delivery Regulations

Hoa Sen Vet places special emphasis on ensuring the safety, integrity, and quality of products during transportation.

Before handing products over to the shipping provider, Hoa Sen Vet inspects and packages them appropriately according to the characteristics of each type of goods.

For veterinary medicines, supplementary products, and livestock farming preparations, Hoa Sen Vet packages products to minimize the risk of:

• Broken, dented, or damaged packaging.

• Product leakage.

• Water exposure or environmental impact during transportation.

• Lost or missing products.

4. Inspection Upon Delivery

Customers are kindly requested to check the condition of the package immediately upon delivery.

Before signing for receipt, customers should check:

• The external condition of the package.

• Seals, adhesive tape, and packaging.

• Number of packages.

• Condition of bottles, containers, boxes, and product packaging.

• Product names and quantities according to the order.

If the package shows signs of being torn, broken, dented, leaking, unsealed, or otherwise abnormal, customers should:

Refuse delivery or make a written record with the shipping provider and immediately contact Hoa Sen Vet for assistance.

5. Order Complaint Regulations

To provide Hoa Sen Vet with a basis for prompt inspection and resolution, customers are kindly requested to notify Hoa Sen Vet immediately upon discovering any issue.

Incorrect or Missing Items

Customers should notify Hoa Sen Vet within 24 hours from the time of delivery.

Damaged, Broken, Leaking, or Visually Defective Products

Customers should notify Hoa Sen Vet within 48 hours from the time of delivery.

Complaint information should include:

• Order code.

• Product name.

• Description of the issue.

• Photos of the package condition.

• Photos of the product.

• Video of the package opening process, if available.

6. Recommendation to Record an Unboxing Video

Hoa Sen Vet encourages customers to record the entire package-opening process, from when the package is still intact until all products inside have been fully inspected.

The video should clearly show:

• The entire package before opening.

• Shipping label/order code.

• Condition of the packaging, adhesive tape, and seals.

• The package-opening process.

• All products inside.

• The quantity and condition of the products.

The video serves as important evidence to help Hoa Sen Vet verify the order and provide prompt assistance when a complaint arises.

7. Responsibilities During Transportation

Hoa Sen Vet and its shipping partners are responsible for preserving the goods during delivery in accordance with applicable regulations.

If products are lost, damaged, or affected during transportation, Hoa Sen Vet will coordinate with the shipping provider to investigate and provide an appropriate solution for the customer.

In cases arising from objective causes such as natural disasters, severe weather, epidemics, traffic conditions, areas with restricted delivery, or other force majeure events, delivery times may change.

8. Hoa Sen Vet’s Commitments

Hoa Sen Vet commits to:

• Providing genuine products with clear origins.

• Inspecting products before packaging and delivery.

• Packaging products appropriately according to their type.

• Delivering the correct products and quantities according to the confirmed order.

• Coordinating prompt resolution when issues arise during delivery.

• Protecting customer and order information in accordance with Hoa Sen Vet’s policies.

Hoa Sen Vet – Accompanying livestock farmers with quality products, effective solutions, and dedicated service.

Customer Support Hotline: 0981745633

Nếu bạn muốn, tôi có thể viết tiếp “Chính sách đổi trả & hoàn tiền”, “Chính sách bảo mật” và “Điều khoản sử dụng website” đồng bộ cùng văn phong Hoa Sen Vet để đưa thẳng lên website.